Overview

This Return & Refund Policy applies to all original calligraphy, ink‑painting and seal‑carving artworks sold by BadouArt, covering both in‑stock original pieces and bespoke custom‑commissioned art services.

1. In‑Stock Original Artworks

All in‑stock artworks are unique hand‑made originals.

Returns or refunds are not accepted due to personal taste, style preference, or screen‑caused colour differences.

If your artwork arrives physically damaged or materially inconsistent with our official description, please notify us within 48 hours after delivery, providing photos of both package and artwork. We will assess and offer repair, replacement or partial refund solutions at our discretion.

2. Custom‑Commissioned Art

Private, space and corporate custom artworks are created exclusively according to your requirements and cannot be resold to other buyers.

Before creation begins: You may cancel your order for a full refund.

Once production has started (artist assigned, sketching or painting in progress): No cancellation, return or refund will be granted for change‑of‑mind, requirement adjustment or personal preference.

We will send preview photos for your confirmation before shipment. Once you approve the preview, refunds will not be available except for transit‑damage situations.

If goods are damaged during international shipping, please submit evidence within 48 hours of receipt. We will evaluate options including repair, remake or compensation.

Minor hand‑craft variations, slight tone differences caused by rice paper, ink or display screens are not quality defects and cannot be used for refund claims.

3. International Return Costs

If a return is approved, the buyer shall bear all international return shipping fees, insurance premiums and destination‑country import duties. Original shipping charges are non‑refundable.

Returned artwork must be properly packed with art‑grade packaging. Refund eligibility will be void if damage occurs due to improper repacking.

4. Refund Processing

Approved refunds will be processed via your original payment channel within 7‑14 business days. Actual arrival time depends on bank or payment‑provider processing speed.

5. Claims & Contact

Please submit your order number, supporting photos and detailed description through our website contact form for any claim.